Swift, Reliable
Amazon Technical Support to Keep Your Business Running.
Lab 916 resolves your Amazon technical challenges with speed and precision, minimizing downtime and maximizing sales potential.
Managing Your Amazon
Business Shouldn't Be a Balancing Act.
When these problems arise, they can be time-consuming, frustrating, and downright costly for your business
Complex Backend Processes
Use detailed visitor behavior data and AI-powered insights to make more informed changes that truly resonate with your users.
Ever-changing Requirements
Use detailed visitor behavior data and AI-powered insights to make more informed changes that truly resonate with your users.
Unexpected Issues
Use detailed visitor behavior data and AI-powered insights to make more informed changes that truly resonate with your users.
Our services
extend the entire customer journey.
Choose a plan to get started, then add more features as you grow
Get Your Listings Back Online and Optimized
When suppressed or blocked listings threaten your sales, we act fast to identify the root causes and resolve them. From fixing incorrect content to addressing policy violations, our team ensures your listings are not only restored but optimized for maximum visibility and compliance.
Suppressed Listing Recovery
85% of listings we recover are back online within 72 hours, helping you minimize downtime and regain lost sales quickly.
Listing Quality Improvement
By auditing your listings for compliance and optimizing content, we help ensure that your products remain active and visib
The team at Lab 916 really does care about the products they work with and takes an “ownership” mentality of your brand.
Nima Jalali
Founder, Salt and Stone
Build and Maintain a Strong Product Catalog
A well-organized product catalog is the foundation of Amazon success. We create new listings that meet Amazon’s guidelines, group product variations for better navigation, and troubleshoot errors to ensure your catalog works seamlessly for customers and the algorithm.
New Listing Creation
Set up new product listings that meet Amazon’s guidelines and are optimized for search visibility.
Catalog Issue Troubleshooting
Our catalog troubleshooting reduces content publishing errors by 30%, saving you hours of frustration and missed sales opportunities.
Management
Ensure product variations are properly grouped and displayed for easy navigation by customers.
We hired Lab916 to build out our Amazon store and they overdelivered in every way.
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Richard Hirsch
Founder, Unaliwear
Keep Your Inventory Flowing Smoothly
Navigating FBA inventory requirements can be overwhelming. We ensure your inventory remains in stock, shipments comply with Amazon’s standards, and overstocking or stockouts are avoided. From inventory planning to shipping compliance, we’ve got you covered.
Inventory Planning
Our inventory planning has helped sellers reduce stockouts by 20%, keeping sales consistent even during peak seasons.
Shipping Compliance
Ensure your shipments meet Amazon’s requirements, avoiding delays and additional fees.
Full suite Amazon services. A++ Design services, competent, professional group. The value they provide for their services trumps any other agency.
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Victor Chor
Founder, InfinaCore
Protect & Strengthen Your Brand Integrity
Issues with Brand Registry can lead to incorrect or missing brand details, affecting customer trust. Our team resolves registration errors, ensures your enhanced content goes live seamlessly, and establishes your brand’s credibility across Amazon.
Brand Registry Assistance
Sellers who work with us see a 50% faster resolution rate for Brand Registry issues compared to Amazon’s support.
Content Publishing Issues
Resolve issues preventing your enhanced content from going live, including content errors.
Full suite Amazon services. A++ Design services, competent, professional group. The value they provide for their services trumps any other agency.
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Victor Chor
Founder, InfinaCore
Maintain a Healthy, Compliant Account
An unhealthy Amazon account can result in suppressed listings or even account suspensions. We proactively monitor your account health metrics and act fast to resolve policy violations through detailed, effective appeals.
Policy Violation Appeals
98% success rate in policy violation appeals ensures your account stays in good standing.
Account Health Monitoring
Proactive monitoring of your account health metrics to prevent small issues from becoming major problems.
Full suite Amazon services. A++ Design services, competent, professional group. The value they provide for their services trumps any other agency.
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Victor Chor
Founder, InfinaCore
Solutions for Every Amazon Challenge
Amazon issues are often unique and complex. Whether it’s resolving unexplained errors or adapting to sudden policy changes, our team uses over a decade of experience to find creative solutions that work.
Extensive Experience Since 2012
With extensive experience since 2012, we’ve resolved over 5,000 technical issues for sellers across all niches.
Customized Problem-Solving
We adapt our approaches to each specific situation, using creative thinking to find solutions that work even when Amazon’s systems seem inconsistent.
Full suite Amazon services. A++ Design services, competent, professional group. The value they provide for their services trumps any other agency.
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Victor Chor
Founder, InfinaCore
Our Proven Process
Follow our proven playbook to cancel agency chaos and replace that chaos with clarity.
Step 1
Identify & Prioritize Critical Issues
We start by assessing your current Amazon issues—whether it’s suppressed listings, incorrect product detail pages, flat-file errors, or stranded inventory. You’ll get a prioritized action plan and timeline from the start.
Step 2
Resolve With Precision
Our team dives into Seller Central’s backend and leverages our experience (and internal contacts where needed) to resolve issues fast. From escalations and appeals to policy reviews and ticket documentation, we do the technical heavy lifting.
Step 3
Protect and Prevent Future Problems
Beyond just fixing, we build systems to reduce future risks. We audit your compliance setup, identify vulnerabilities, and recommend proactive steps so your account stays healthy—and your team stops wasting time on repeat issues.
Signature Service Menu
01
Listing Recovery & Optimization
Keep your listings live, compliant, and optimized for sales.
02
Shipping & Fulfillment Support
Keep your listings live, compliant, and optimized for sales. FBA Reimbursement Support: Recover funds for lost, damaged, or unreturned inventory.
03
Catalog Management & Troubleshooting
Keep your listings live, compliant, and optimized for sales.
04
Account-Level Troubleshooting
Keep your listings live, compliant, and optimized for sales.
05
Inventory & FBA Support
Access tailored monthly and on-demand reports to guide strategic decision-making, complemented by data-backed recommendations for product launches and marketing campaigns.
06
Financial & Reimbursement Assistance
Enter new Amazon marketplaces seamlessly. We monitor industry competitors, identify trends, and new revenue streams so you keep up the good momentum in your business.
07
Brand Registry & Trademark Support
Enter new Amazon marketplaces seamlessly. We monitor industry competitors, identify trends, and new revenue streams so you keep up the good momentum in your business.
08
Proactive Monitoring & Insights
Enter new Amazon marketplaces seamlessly. We monitor industry competitors, identify trends, and new revenue streams so you keep up the good momentum in your business.
09
Policy Violation Appeals & Compliance
Enter new Amazon marketplaces seamlessly. We monitor industry competitors, identify trends, and new revenue streams so you keep up the good momentum in your business.
10
Advertising & Listing Enhancements
Enter new Amazon marketplaces seamlessly. We monitor industry competitors, identify trends, and new revenue streams so you keep up the good momentum in your business.
11
Miscellaneous Technical Services
Enter new Amazon marketplaces seamlessly. We monitor industry competitors, identify trends, and new revenue streams so you keep up the good momentum in your business.
Why Choose Lab 916
Run Amazon Without Roadblocks
Skip the guesswork. Spot issues early, fix them fast, and keep every listing converting around the clock.
We don’t wait for listings to go down. Daily listing-health scans catch hidden errors before they cost you sales, while a dedicated Amazon-certified account tech is on call for critical, real-time fixes—24 hours or less.
Catalog merges, FBA inbound errors, stranded inventory, Brand Registry disputes, A-to-Z claims—our team has solved them all. Each specialist owns a Seller Central domain so every ticket gets routed to the person who’s done it hundreds of times.
Instead of patching symptoms, we pull API error logs and performance metrics to pinpoint why your ASIN glitched—then hard-fix the source so the problem doesn’t resurface a month later.
Faster resolutions mean fewer lost Buy Boxes and lower chargebacks. Our average reinstatement time is 46 minutes for suppressed SKUs and 12 hours for account-level suspensions—saving partners an estimated 9% in monthly revenue leakage.
Our clients reduce
their time spent managing Amazon by 70%
Got Questions?
We’ve Got Answers.
Lab 916 saved our Amazon account. Our top ASIN was suddenly suppressed, and their team got it reinstated in under 48 hours.
They knew exactly how to escalate the issue and gave us a long-term fix to prevent it from happening again. It felt like having an insider at Amazon working for us.
Richard Hirsch
President, Unaliwear
We handle listing suppression, stranded inventory, variation and parent/child issues, category mismatches, policy violations, and flat file uploads. We also troubleshoot Brand Registry errors, A+ content bugs, and backend attribute conflicts.
Yes. We specialize in reinstating listings through Amazon support escalation, backend corrections, and compliant appeal letters — often resolving suppressions within 48–72 hours.
We run monthly catalog audits and use proactive monitoring systems to catch problems before they impact your sales. Our backend setup and flat file structure are designed for long-term listing stability.
Most issues are addressed within 1–3 business days depending on complexity and Amazon response times. We prioritize high-impact problems like ASIN suppressions, stranded inventory, and Buy Box loss.
We go beyond basic seller support. Our team knows how to speak Amazon’s language — whether it's flat files, case escalation, or compliance documentation. We combine speed, precision, and persistence to protect your revenue.
