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Account Troubleshooting for When Amazon Is Throwing Warnings, But Hasn't Killed You Yet

Performance notifications, Account Health flags, random compliance emails—most brands ignore them until the account is one step from suspension. We step in early, diagnose what Amazon is really upset about, and build a plan to fix it before they flip the off switch.

Get Help With an Account Issue

See All Troubleshooting Services

$250M+

Amazon Revenue Managed

15+ Years

Serving Established Brands

Award Winner

Amazon Ads Partner

Featured

on Amazon.com

$250M+

Amazon Revenue Managed

15+ Years

Serving Established Brands

Award Winner

Amazon Ads Partner

Featured

on Amazon.com

$250M+

Amazon Revenue Managed

15+ Years

Serving Established Brands

Award Winner

Amazon Ads Partner

Featured

on Amazon.com

You Need Account Troubleshooting If…

Your Account Health dashboard is yellow or red and no one has a clear plan.

Critical metrics (ODR, late shipment, cancellation, valid tracking, etc.) are trending the wrong way.

Leadership is asking, "Are we at risk of suspension?" and you don't have a straight answer.

You're getting a steady stream of policy, performance, or compliance warnings.

Teams are opening random cases with Seller/Vendor Support and getting nowhere.

Blunt filter

If you're already fully suspended, you need Account Reinstatement & Appeals, not this.
If you're still live but starting to see serious smoke, this is where we come in.

What You Actually Get

(Beyond "We'll Talk to Seller Support")

Account Health & Risk Audit

We read the signals the way Amazon does, not how your team wishes they looked. Review Account Health dashboard, recent and historical performance notifications, and open/closed cases. Identify real suspension risks vs noise, patterns in complaints, returns, or metrics, and policy areas where you're repeatedly getting flagged.

Root-Cause Analysis

We don't stop at 'ODR is high' or 'too many complaints.' We dig into why: operational (3PL/warehouse errors, packing, labeling, shipping problems), catalog (misleading listings, bad variations, unclear offers), or policy/compliance (products that skirt restricted categories, claims that invite complaints).

Stabilization & Remediation Plan

Build a prioritized action plan: short-term 'stop the bleeding' actions (disable problem offers/SKUs, change shipping settings), medium-term fixes (process changes in fulfillment, listing rewrites), and SKU-level strategy (what stays, what goes, what gets rebuilt).

Amazon-Facing Communication

Where communication with Amazon is required (warnings, requests for more info, early POAs), we draft structured responses and proactive plans to stabilize Account Health. Make sure what you're promising is both realistic and actually executed internally.

Monitoring, Metrics & Guardrails

Define critical metrics to watch weekly (per account type). Set thresholds and triggers for internal alerts (e.g., when to pause a SKU or program). Recommend simple, ongoing monitoring so you don't slide right back into risk.

Account Problems We're Built to Fix

Repeated late shipment / cancellation / valid tracking problems

"Used sold as new", "not as described", and condition complaints across multiple SKUs

Patterns of policy / safety / compliance warnings that haven't yet triggered suspension

Conflicts between FBA, FBM, and external systems causing customer pain

Vendor and Seller hybrid setups creating operational chaos and customer confusion

Escalating account health score drops without clear internal ownership

If you're clearly committing prohibited behavior and want us to cover it up, we're out.

How Account Troubleshooting Works With Lab 916

01

Intake & Rapid Risk Read

You share screenshots/export of Account Health, most recent warnings/notifications, and high-level operational setup (FBA/FBM, 3PL, key tools). We give you a quick read: 'You're fine, tighten these small things.' Or, 'No, this is serious—here's the scope of the problem.'

02

Deep Dive & Root-Cause Mapping

Drill into metrics, complaints, and processes. Map each major Account Health risk to a specific operational or catalog cause. Prioritize issues by suspension risk + revenue impact.

03

Fix Plan & Amazon Messaging

Build a clear remediation plan: what to change, in what order, and who on your side owns it. Draft any needed responses or proactive POA-style messages to Amazon. Align your internal teams so operations, catalog, and leadership are not working at cross-purposes.

04

Stabilize & Monitor

Implement quick fixes + start medium-term changes. Set up simple recurring checks so you know whether Account Health is improving. Decide if you need ongoing troubleshooting support or can hand it back fully in-house.

What You Stop Dealing With Once We Own Account Troubleshooting

You stop:

Ignoring warnings because no one has time to decode them.

Blaming "Amazon randomness" for obviously broken internal processes.

Letting Account Health drift downward until it's an emergency.

Getting blindsided by a suspension you could have seen coming.

Instead, you:

Have a clear picture of risk level and causes.

Execute a prioritized plan to stabilize your account.

Know when you're genuinely safe and when you need to act fast.

Examples

Seeing your Account Health trend the wrong way?

Get Help With Account Troubleshooting

Brand With Rising 'Used Sold as New' Complaints

We traced issues to one 3PL and a specific SKU line, changed prep/packaging, and updated listing copy → complaints dropped, Account Health returned to green.

CPG Brand With Sliding Delivery Metrics

We restructured shipping templates, handling times, and SKU-level fulfillment logic → late shipment and cancellation rates normalized before suspension risk escalated.

Hybrid Seller/Vendor Setup Causing Customer Confusion

Cleaned up overlapping listings, clarified offers, and aligned catalog data → fewer 'not as described' complaints and a clearer Account Health picture.

Frequently Asked Questions

This service is for accounts that are still active but at risk. Reinstatement is for accounts already suspended. Ideally, you call us before it becomes a reinstatement problem.

No—this is focused on stability and risk reduction. For full ongoing management, see Amazon Account Management or Core Ads Management if the main problems are ad-related.

Yes, but the window is smaller. We'll tell you clearly whether we think suspension is likely and what it will take to avoid it—if it's still avoidable.

We typically draft and structure communication and your team sends it. In some engagements we submit on your behalf under your access, but messages always come from your account.

Yes, but scope and pricing will reflect that—multi-region Account Health is more complex.