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FBA REIMBURSEMENT SERVICE

Lost Inventory Claims So Amazon Pays for the Units It "Misplaced"

Inventory goes into FBA and never comes out. It's lost at FCs, during transfers, or after "returns" that never actually return. At scale, that's real money. We reconcile your stock against Amazon's own records and file clean, compliant claims to recover what they owe you.

Talk About Lost Inventory Claims

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$250M+

Amazon Revenue Managed

15+ Years

Serving Established Brands

Award Winner

Amazon Ads Partner

Featured

on Amazon.com

$250M+

Amazon Revenue Managed

15+ Years

Serving Established Brands

Award Winner

Amazon Ads Partner

Featured

on Amazon.com

You Need Lost Inventory Claims If…

You're shipping meaningful volume into FBA every month.

Your warehouse/3PL insists the cartons were correct—but Amazon's numbers say otherwise.

You've noticed weird inventory adjustments you don't fully understand.

You know FBA loses units but no one has time to dig into it properly.

You want to recover what you're owed without turning your account into a claim spam factory.

Blunt filter

If you send a couple boxes a month to FBA, don't overthink this. If you're sending pallets and containers, ignoring lost inventory is just burning cash.

What You Actually Get (Beyond "We'll File Some Tickets")

This is the core program that coordinates all FBA reimbursement work.

Lost Inventory Audit Framework

We set up a structured way to find gaps between what you shipped and what Amazon ultimately accounts for:

Inbound shipments to FCs

FC-to-FC transfers and internal moves

Customer returns that never reappear as sellable or unsellable stock

Inventory adjustments (lost, found, damaged, etc.)

We use Amazon's own reports first—your WMS/3PL data as needed—to spot discrepancies.

Eligibility & Compliance Logic

Not every weird adjustment is valid claim material. We:

Segment discrepancies into: clearly claimable (compliant and high-value), borderline (might work, probably not worth it), and non-compliant (won't file)

Filter out duplicates or overlap with other claim types

Apply time windows based on Amazon's current policies

We don't waste your money chasing pennies or filing junk that gets auto-denied.

Claim Preparation & Submission

For valid lost inventory cases, we:

Pull the relevant shipment, adjustment, and inventory history

Build claims that clearly show what went missing, reference Amazon's own transaction IDs and records, and request reimbursement or proper adjustment

Submit in a controlled cadence to avoid duplicate cases and conflicting tickets for the same units

You're not paying for button-clicking; you're paying for clean, rational claims that Amazon can say 'yes' to.

Follow-Up & Resolution Handling

Once claims are submitted, we:

Track approvals, denials, and partial reimbursements

Interpret denial reasons (if any) and decide whether it's worth pushing further

Adjust our logic over time so we waste less time on low-yield claim types

Reporting & Insight Back to Operations

Lost inventory data isn't just about getting paid—it's an ops signal. We:

Summarize recovered amounts by FC/region, SKU or product family, and claim category (inbound vs returns vs internal moves)•

Flag patterns like certain FCs that regularly 'eat' more inventory or specific SKUs that seem to disappear more often

That's leverage for you in operations and planning—not just extra cash.

Where FBA "Loses" Your Inventory

Inbound Shortages That Don't Match Your Pack Lists

Cartons leave your 3PL full, but FBA check-in is short by a few units per case—over and over

Inbound Shortages That Don't Match Your Pack Lists

Cartons leave your 3PL full, but FBA check-in is short by a few units per case—over and over

Inbound Shortages That Don't Match Your Pack Lists

Cartons leave your 3PL full, but FBA check-in is short by a few units per case—over and over

Inventory Lost in FC Transfers

Amazon moves inventory between FCs internally and units vanish in the process.

Inventory Lost in FC Transfers

Amazon moves inventory between FCs internally and units vanish in the process.

Inventory Lost in FC Transfers

Amazon moves inventory between FCs internally and units vanish in the process.

Customer Returns That Never Return

Items marked as 'returned' but never actually come back into sellable/unsellable inventory, with no reimbursement.

Customer Returns That Never Return

Items marked as 'returned' but never actually come back into sellable/unsellable inventory, with no reimbursement.

Customer Returns That Never Return

Items marked as 'returned' but never actually come back into sellable/unsellable inventory, with no reimbursement.

Adjustments With No Clear Reason

'Lost' adjustments in reports that never get balanced out properly by Amazon.

Adjustments With No Clear Reason

'Lost' adjustments in reports that never get balanced out properly by Amazon.

Adjustments With No Clear Reason

'Lost' adjustments in reports that never get balanced out properly by Amazon.

How Lost Inventory Claims Work With Lab 916

01

Data Access & Discovery

We get the right access to FBA shipment reports, inventory adjustment and reconciliation reports, and returns and disposal reports. Build a quick picture of your FBA volume and historical discrepancy profile.

02

Baseline Audit

Run an initial audit for a defined period (e.g., last X months, within policy windows). Identify clear lost inventory events, gray-area discrepancies, and non-claimable noise. We'll share a high-level recovery estimate before going deep.

03

Claim Strategy & Rules

Define which discrepancies we will pursue, thresholds (e.g., minimum value per claim), and how frequently we run audits (monthly, quarterly, etc.). Align with your risk tolerance: conservative vs moderately aggressive (never reckless).

04

Claim Execution & Follow-Up

Prepare and submit claims under your account. Track statuses, approvals, and denials. Avoid duplicate or overlapping claims that irritate Amazon.

05

Ongoing Monitoring & Reporting

Refresh audits within Amazon's allowed windows. Provide simple summaries of recoveries, denial patterns, and operational insights.

What You Stop Dealing With Once We Own Lost Inventory Claims

You stop:

Pretending FBA shrinkage is just "part of the game"

Asking ops/finance to "look into it" and watching nothing happen

Letting cheap tools hammer your account with garbage claims

Instead, you:

Have a disciplined, policy-compliant recovery stream

See exactly how much was recovered and from where

Use the data to tighten your own processes and planning

Real Client Situations

Talk About Lost Inventory Claims

Multi-SKU Brand With Constant Inbound Gaps

We audited 6 months of inbound shipments, identified repeated FC-side losses, and filed structured claims → consistent monthly reimbursements and leverage with their 3PL to tighten packing and documentation.

Seasonal Brand With High Q4 Volume

Large spikes in inbound inventory led to more frequent 'lost in transfer' events. We focused our audit on peak months → recovered meaningful dollars and gave the brand real numbers for Q4 planning.

How We Price Lost Inventory Claims

Typically fits inside your broader FBA Reimbursement Program, but you can position:

% of recovered lost-inventory reimbursements (with a sensible minimum)

Or part of a hybrid model: small base fee + reduced percentage, if there's a lot of analysis and reporting involved

Blunt filter

If your volume or discrepancy level is too low to justify our fee, we'll tell you instead of forcing the math.

Frequently Asked Questions

No. The amount depends on what Amazon actually lost and what's still within claim windows. We can estimate based on a baseline audit, but Amazon has the final say.

When done correctly, yes. We only file valid, documented, non-duplicate claims. We avoid spammy, automated behavior that Amazon considers abusive.

It depends on Amazon's current policies and the adjustment type. We work within those windows—no exceptions, no hacks.

It helps, especially when reconciling inbound shipments and carton contents. At minimum, we'll need accurate shipment docs and packing lists.

It can be: One-time historical sweep, and/or ongoing monthly/quarterly audits as part of a full FBA reimbursement engagement.