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FBA REIMBURSEMENT SERVICE

Returns & Damaged Goods Claims So You're Not Eating Amazon's Mistakes

Customers return products. Amazon damages units. Some items vanish in the "returns pipeline" and never come back as sellable inventory—or reimbursement. We audit your FBA returns and damage activity, then file clean, compliant claims so you're not funding everyone else's sloppiness.

Talk About Returns & Damage Claims

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$250M+

Amazon Revenue Managed

15+ Years

Serving Established Brands

Award Winner

Amazon Ads Partner

Featured

on Amazon.com

$250M+

Amazon Revenue Managed

15+ Years

Serving Established Brands

Award Winner

Amazon Ads Partner

Featured

on Amazon.com

You Need Returns & Damaged Goods Claims If…

You're in a high-return category (apparel, beauty, home, electronics, etc.).

Your return volume is big enough that "a few missed units" actually matter.

You see a lot of "customer return" and "destroyed" activity in your reports with no clarity.

Your finance/ops teams suspect Amazon is losing or damaging inventory without proper reimbursement.

You want this handled systematically, not as random one-off "weird case" tickets.

Blunt filter

If you get 10 returns a month, relax. If you're getting hundreds or thousands of returns, ignoring reconciliation is just bad business.

What You Actually Get (Not "We'll Yell at Amazon About Returns")

Returns & Damage Audit Framework

We build a structured way to track what happens after a customer hits "return":

Pull and reconcile: FBA customer returns reports, inventory adjustments (damaged, disposed, lost, found), and inventory health and status (sellable vs unsellable)

Identify patterns where: Returns show up in reports but units don't return to inventory, inventory is destroyed/disposed with no credit, and units are marked 'damaged' by Amazon with inconsistent reimbursements

Output: a clear view of where returns and damages aren't being handled correctly.

Claim Eligibility & Filtering

Not every ugly-looking adjustment is a valid claim. We:

Classify discrepancies into: compliant and claimable (high odds of success), borderline or non-material (probably not worth it), and outright non-claimable (won't file)

Filter out noise: adjustments Amazon handles correctly, duplicates, or situations covered under policy exclusions

You're not paying for a fire hose of garbage claims—we curate what matters.

Claim Preparation & Submission

For valid returns/damage discrepancies, we:

Build claims that: tie directly to Amazon's own transaction IDs and inventory events, clearly show the missing unit or unreimbursed damage, and ask for either unit reimbursement or proper adjustment

Submit claims in a way that avoids: duplication, conflicting asks, or spammy patterns that flag your account

You're getting structured, data-backed claims, not "pls reimburse some stuff" messages.

Follow-Up, Denial Handling & Policy Respect

Once claims are in, we:

Track approvals, denials, and partial outcomes

Analyze denial reasons and adjust future logic—no point slamming the same wall

Make sure we're not repeatedly poking at areas Amazon clearly treats as non-reimbursable

We'd rather be effective and sustainable than "aggressive" and risky.

Insight Loop Into Product & Ops

Returns and damage data is also feedback:

Identify SKUs with: unusually high return rates or high damage rates in FCs or transit

Provide insight you can use to change: packaging, prep, product design, or which SKUs to even keep in FBA

You get your money back and better understanding of where you're bleeding.

Where Amazon's Handling of Returns & Damage Costs You Money

Customer Returns That "Disappear"

Items marked as returned but never show up as sellable/unsellable inventory, and no reimbursement is issued.

Customer Returns That "Disappear"

Items marked as returned but never show up as sellable/unsellable inventory, and no reimbursement is issued.

Customer Returns That "Disappear"

Items marked as returned but never show up as sellable/unsellable inventory, and no reimbursement is issued.

Units Damaged by Amazon Without Credit

Inventory flagged as "damaged at FC" that isn't offset by reimbursements.

Units Damaged by Amazon Without Credit

Inventory flagged as "damaged at FC" that isn't offset by reimbursements.

Units Damaged by Amazon Without Credit

Inventory flagged as "damaged at FC" that isn't offset by reimbursements.

Destroyed / Disposed Inventory With No Clear Reason

Items destroyed or disposed supposedly due to damage or policy, with no corresponding credit.

Destroyed / Disposed Inventory With No Clear Reason

Items destroyed or disposed supposedly due to damage or policy, with no corresponding credit.

Destroyed / Disposed Inventory With No Clear Reason

Items destroyed or disposed supposedly due to damage or policy, with no corresponding credit.

High-Return SKUs With Messy Reconciliation

Products where constant returns make it easy to lose track of what was actually reimbursed.

High-Return SKUs With Messy Reconciliation

Products where constant returns make it easy to lose track of what was actually reimbursed.

High-Return SKUs With Messy Reconciliation

Products where constant returns make it easy to lose track of what was actually reimbursed.

We're not arguing about valid customer returns. We're chasing Amazon's side of the handling when they're at fault.

How Returns & Damaged Goods Claims Work With Lab 916

01

Data Access & Returns/Damage Snapshot

We get access to returns reports, inventory adjustment reports, and disposal/destruction reports. Build a quick view of return volume, damage/disposal frequency, and known trouble SKUs or categories.

02

Baseline Audit

Run historical checks within Amazon's allowed windows. Identify: clear instances of missing reimbursements, patterns of high damage or disposal with no clear explanation, and SKUs or periods where reconciliation broke down.

03

Claim Rules & Strategy

Decide: which types of returns/damage discrepancies we'll pursue, minimum claim values or thresholds, and cadence (monthly, quarterly, ongoing). We align with your risk tolerance—conservative but not asleep.

04

Claim Execution & Follow-Through

Prepare and submit claims under your account. Track responses and resolve follow-up questions from Amazon. Remove or adjust claim types that consistently waste time.

05

Reporting & Operational Feedback

Share simple summaries: recoveries by claim type and SKU, denial patterns, and operational insights (e.g., this SKU gets damaged a lot, or that FC has chronic disposal issues).

What You Stop Dealing With Once We Own Returns & Damage Claims

You stop:

Accepting Amazon's handling of returns as a total black box

Asking your ops team to "look into strange adjustments" that never get resolved

Losing units twice—once to the return, and again to Amazon's internal handling

Instead, you:

Have a clear, disciplined returns/damage reimbursement workflow

Recover money you should've had in the first place

Turn messy return/damage data into useful product and packaging insight

Real Client Situations

Talk About Returns & Damage Claims

Apparel Brand With Heavy Return Volume

Thousands of units returned each month. We audited returns vs inventory vs reimbursements → recovered missing reimbursements and surfaced style/SKU-level return issues for the merchandising team.

Home Goods Brand With Fragile Products

A specific SKU had high "damaged at FC" adjustments with sporadic reimbursements. We structured claims, recovered past losses, and pushed packaging changes → fewer damaged units and less leakage going forward.

Electronics Brand With Disposal Confusion

High-value items frequently marked for destruction, but reimbursements didn't match. We reconciled events, recovered missing credits, and gave finance a clean picture of true loss.

How We Price Returns & Damaged Goods Claims

Typically part of your broader FBA Reimbursement Program, structured as:

Percentage of recovered reimbursements tied specifically to returns/damage cases

Or as part of a combined reimbursement percentage across all claim types

For more complex catalogs with heavy analysis requirements:

Hybrid: modest base fee + lower percentage of recovered amounts

If your return/damage volume is small enough that this won't move the needle, we'll say so and skip it.

Frequently Asked Questions

No. The customer gets their refund either way. We're focused on Amazon's responsibility for the physical item after that—lost, damaged, or disposed inventory that should be reimbursed.

Yes, when done correctly. We only file claims backed by Amazon's own data, and we respect their policies and time windows. We don't spam, duplicate, or fabricate.

It depends on Amazon's current policy for each type of adjustment. We'll work strictly inside those windows.

No. This work sits inside Amazon's handling of returns and damages—not your external policy. However, insights from the data might lead you to adjust expectations, packaging, or certain SKUs.

Can be either: One-time historical sweep within allowed windows, and/or ongoing monthly/quarterly audits as part of a full FBA Reimbursement Program.