When Amazon breaks your business, we fix it. Fast.
Suppressed listings. Section 3 reviews. FBA inventory disasters. Brand Registry walls. We've solved them a thousand times — and we resolve most issues inside 24–72 hours, not weeks.
Amazon doesn't break gracefully.
A suppressed listing during a launch costs you weeks of rank. A Section 3 warning ignored becomes an account suspension. The platform doesn't slow down when something goes wrong — and Seller Support is rarely the answer.
Requirements never stop changing
Amazon updates its policies, image specs, content rules, and FBA requirements weekly. What worked last quarter triggers a takedown this quarter. Compliance is a moving target — and missing it costs sales.
The backend is a maze
Variation parent-child relationships, GTIN exemptions, attribute mismatches, FBA inbound rejections — every quirk has a workaround, and most of them aren't in any documentation Amazon publishes.
Issues don't wait for business hours
Suppressed listings on Black Friday. Account health flags during Prime Day. Brand Registry takedowns mid-launch. Every hour of downtime is revenue lost — and rank that doesn't come back.
Six categories. One bench of specialists.
Every Amazon problem we've seen lives in one of these six buckets. We've solved each one thousands of times since 2012 — starting with the highest-stakes work.
POAs, Section 3, reinstatement.
The highest-stakes technical work on Amazon. Plans of Action drafted by specialists who know exactly what Amazon's investigators look for — approached as if it's the only appeal we'll get, because for most accounts it is.
Suppressed listings, back online.
Suppressed and blocked listings, content errors, ASIN takedowns, and pages that won't go live — root cause diagnosed, then resolved.
Protected at the registry level.
Brand enrollment, GTIN exemptions, brand connection breaks, and counterfeit or hijacker takedowns — capabilities some agencies don't touch at all.
The backend, sorted.
Variation families, parent-child relationships, attribute mismatches, and content publishing failures — fixed at the catalog level.
Inventory unstuck, fees recovered.
Inbound rejections, stranded inventory, missing shipments, FBA limits, and shipment plan failures — handled end-to-end, including the reimbursements you didn't know you were owed.
The ticket nobody else can close.
Inexplicable errors. The case Seller Support has bounced four times. We've been inside Seller Central for over a decade — we know the workarounds that aren't in any documentation.
Diagnose. Resolve. Prevent the next one.
Most agencies treat each ticket as a one-off. We work the root cause, then build the monitoring to catch the next version of the problem before you see it.
We ask questions
We dig into the account history, the surrounding listings, recent changes, and Amazon's response logs. Surface symptoms are almost never the real problem.
We strategize & act
Once the root cause is clear, we build a tailored fix and execute it — a flat file edit, a Brand Registry case, an internal escalation path, or a Plan of Action. Whatever the situation actually needs.
We protect & monitor
Resolution isn't the finish line. We add monitoring, document the workaround in your account playbook, and watch for the next version of the same issue across your catalog.
Hours, not weeks.
Average resolution times for the issues we see most often, compared to what most brands experience routing through Amazon Seller Support alone.
AI catches the anomaly. Specialists work the case.
We run AI across the technical work: anomaly detection on account health and listing status, pattern matching against a decade of resolved cases, and first drafts of case responses that specialists sharpen before anything is submitted to Amazon.
The brands winning on Amazon right now aren't avoiding AI. They're building it into the operating system. Ours is already built in, and every account we monitor benefits by default.
Not just fast — built to keep you out of the next fire.
What changes when you stop running technical Amazon work through Seller Support tickets and overloaded in-house generalists.
Lab 916 has beat out every other Amazon agency I've worked with in the past 10 years. They're really smart — strategy, technical issues, web marketing. We consider them part of our team.
Free Amazon audit. 24-hour turnaround.
A written diagnosis of your account across all six drivers. No pitch deck, no obligation — just the read of what's leaking, what's missing, and what we'd do first.
Questions sellers ask before sending us a ticket.
Don't see yours? Book a call — we'll diagnose it live.
Ready to run Amazon like an operator?
A 30-minute call. No pitch deck.
We'll look at your account, tell you what's leaving money on the table, and whether we're the right fit.
Due to client demand, we're booking 2 weeks out.